Role Customer Facing

The videos to help you

Customer Psychology

Understanding customer behavior
Motivations & Pain points
Relationship Building

Communication & Negotiation Skill

Verbal and written communication
Contract Negotiation
Developing strong relationships

Problem-Solving & Critical Thinking

Identify and solve customer problems
Creativity
Business principles

Empathy, Cultural Sensitivity & Global Etiquette

Ability to understand the customer's perspective
Understanding cultural nuances
What's right, what's not right when dealing with different geos

Time Management & Organization

Time management and organization skills
Being adaptable and resilient

Leadership skills

Being a driver who can handhold
Bring a change management champion
Presentation and Storytelling